Terms and Conditions
Online Booking Terms and Conditions
Effective Date: 30/4/25
ABN: 70 899 040 864
Business Location: Alstonville, NSW 2477
Contact Email: admin@fncwoundservices.info
Contact Phone: 0401 201 231
1. Acceptance of Terms
By making an online booking with Far North Coast Wound Services (“we”, “us”, “our”), you agree to be bound by these Terms and Conditions. If you do not agree, you must not proceed with the booking.
2. Booking Requirements
Eligibility: Clients must be aged 18 years or over, or bookings must be made by a legal guardian or authorised representative for minors or individuals unable to self-consent.
Accurate Information: You agree to provide complete, current, and accurate information during the booking process.
Health Information Collection: By booking, you consent to us collecting health-related information necessary to provide appropriate clinical services in line with Australian privacy laws.
3. Appointment Confirmation
Booking Confirmation: Your appointment is not confirmed until you receive an email or SMS confirmation from us.
Pre-Appointment Requirements: You may be asked to complete an intake form or provide referral information prior to your appointment. Failure to do so may impact the service we can provide.
4. Cancellations and Rescheduling
Client-Initiated Cancellations:
You may cancel or reschedule your booking up to 24 hours prior to your appointment without penalty.
Cancellations made less than 24 hours before your appointment may incur a cancellation fee of 50% of the booked service fee, at our discretion.
No-Show Policy:
Failure to attend without notice will be considered a “No-Show” and may incur the full fee for the service booked.
Provider-Initiated Changes:
We reserve the right to reschedule or cancel appointments due to unforeseen circumstances (e.g., staff illness, emergencies).
We will make all reasonable efforts to notify you as early as possible and to reschedule promptly.
5. Fees and Payment
Pricing: The service fees applicable are those displayed at the time of booking or as previously communicated.
Payment Terms: Payment is due as per the invoice terms. Some services may require prepayment or deposit at the time of booking.
Third-Party Funding:
If services are funded through third parties (e.g., Home Care Packages, NDIS), prior authorisation must be in place.
You are responsible for any gap payments not covered by your funding body.
6. Health Information, Privacy and Confidentiality
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Collection and Use: Health and personal information is collected solely for the purpose of providing clinical care and administrative services.
Storage: All information is stored securely in accordance with Australian healthcare record-keeping standards.
Disclosure: We will not disclose your information to third parties without your consent, except where required by law or where necessary to prevent serious threats to life or health.
Please refer to our Privacy Policy below for more detailed information.
7. Clinical Service Disclaimer
Scope of Service:
Our services are limited to wound care consulting and clinical nursing support as outlined at the time of booking.
We may refer you to another healthcare provider if your needs fall outside the scope of our practice.
Medical Emergencies:
We are not an emergency service. If you require urgent medical care, please call 000 or attend your nearest Emergency Department.
8. Liability
Far North Coast Wound Services takes all reasonable care in the delivery of services; however, to the extent permitted by law, we disclaim liability for any loss, injury, or damage arising from the provision of our services, unless directly caused by our negligence.
9. Changes to Terms
We reserve the right to amend these Terms and Conditions at any time.
Updated versions will be posted on our website and will apply immediately to new bookings.
10. Contact Us
For any questions regarding these Terms and Conditions, your appointment, or any concerns, please contact us at:
📧 admin@fncwoundservices.info
📞 0401 201 231
Privacy Policy
Far North Coast Wound Services
ABN: 70 899 040 864
Effective Date: 30/4/25
Far North Coast Wound Services (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal and health information you share with us in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, store, use, and disclose your personal and health information.
1. What Information We Collect
We may collect the following types of personal information, depending on your interaction with us:
a. Personal Information
Name, date of birth, gender
Contact details (address, phone, email)
Emergency contact information
Medicare or health fund details
Referral sources (e.g., GP, Home Care Provider)
b. Health Information
(Sensitive Information)
Medical history and current conditions
Medication information
Treatment plans and clinical progress notes
Photographs of wounds (with consent)
Appointment records
Other relevant information necessary for providing clinical care
2. How We Collect Your Information
We collect personal and health information through the following means:
Directly from you (via intake forms, emails, phone calls, SMS, or online booking)
From third-party health providers with your consent (e.g., GPs, hospitals, aged care providers)
Through documentation or records you provide
When you use our website or digital forms (including SMS and email links)
3. Why We Collect and Use Your Information
We collect your information for the following purposes:
To provide safe and appropriate nursing and wound care services
To communicate with you and other healthcare providers involved in your care
To manage appointments and administrative processes
To comply with legal, regulatory, and insurance obligations
For quality assurance, professional audit, or training purposes (with de-identified data where possible)
4. Consent and Your Rights
We obtain your consent before collecting and using your sensitive health information, except where:
There is a serious threat to your life, health, or safety
We are legally required or authorised to share information
The information is necessary for public health or safety
You have the right to:
Access your personal and health information
Request correction of inaccurate or outdated information
Withdraw your consent at any time (subject to legal or clinical implications)
5. Storage and Security
Your information is stored securely using physical, digital, and procedural safeguards:
Password-protected clinical software and devices
Encrypted communications where applicable
Locked storage for any paper records (if used)
Staff are bound by strict confidentiality obligations
We retain records for the required duration under NSW Health Records and Information Privacy Act 2002 (usually 7 years or longer for minors).
6. Disclosure of Information
We may share your information only when necessary:
With other healthcare providers involved in your care (e.g., GPs, specialists, aged care staff)
With third-party funding bodies (e.g., My Aged Care, NDIS) when authorised
To comply with laws, court orders, or regulatory authorities
With your authorised representative or legal guardian
We do not sell or share your information with unauthorised third parties for marketing purposes.
7. Website and Online Activity
If you use our website or booking platform:
We may collect non-identifiable information such as browser type, time of visit, and usage patterns (via cookies or analytics tools).
No personal health data is stored on the website unless you voluntarily enter it through secure forms.
8. Third-Party Services
We may use reputable third-party systems (e.g., clinical software, booking platforms, encrypted messaging apps) that comply with Australian privacy and security standards.
We ensure all third-party platforms used to store or transmit personal health information are compliant with the Australian Privacy Principles and take reasonable steps to protect your data.
9. Complaints or Concerns
If you have a concern or wish to make a complaint about how your information is handled, please contact:
Joshua Hart
Far North Coast Wound Services
📧 admin@fncwoundservices.info
📞 0401 201 231
We will respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):
📍 www.oaic.gov.au | 📞 1300 363 992
10. Policy Updates
We may update this policy from time to time. The most current version will always be available on our website or upon request.